Our partner of HRPV in the E-commerce industry is hiring a Customer Service Specialist for their E-KYC & Fraud division in Malaysia. This is an exciting opportunity to work in a fast-paced, innovative sector, applying your expertise in fraud prevention, KYC, and customer service operations. You will be part of a growing international team, with access to professional training and career development opportunities.

1. Key Responsibilities

As a Customer Service Specialist in E-commerce, you will:

• Conduct thorough KYC checks and monitor customer activities to identify potential fraud.

• Implement and maintain effective fraud detection and prevention strategies.

• Analyze transaction patterns and investigate suspicious activities.

• Collaborate with cross-functional teams to ensure compliance with internal and external policies.

• Stay informed about E-commerce industry trends, regulatory changes, and security measures.

• Prepare detailed reports on fraud cases and KYC compliance.

• Provide support and training to team members on fraud prevention strategies.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Resolve customer issues efficiently while maintaining a high standard of service.

• Escalate complex cases to the appropriate department for resolution.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with team members to improve customer service processes.

• Keep updated with product knowledge to deliver accurate information.

• Contribute to team meetings and training sessions to enhance service delivery.

2. Qualifications

• Bachelor’s degree in any discipline.

• Proficiency in Mandarin and English (B1 writing level).

• Minimum of 1 year of experience as a Customer Service Specialist or in a similar role within the E-commerce sector.

• Experience in KYC and fraud prevention is highly desirable.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Familiarity with regulatory requirements and industry best practices.

• Ability to work independently and as part of a team.

3. Benefits & Compensation

• Income: 26–28 million VND/month.

• Support for visa, airfare, and 14-day initial accommodation in Malaysia.

• Assistance in finding safe housing near the company.

• Full insurance and benefits.

• Work schedule: 8 hours/day, 5 days/week (shift work).

• Training and opportunities for international career development.

Why Join Us?

Joining as a Customer Service Specialist in E-commerce means becoming part of a forward-thinking company committed to innovation, customer satisfaction, and employee growth. You will have the chance to work with global teams, enhance your professional skills, and build a long-term career in one of the fastest-growing industries worldwide.

This position is ideal for professionals who are passionate about customer service, have an eye for detail, and thrive in a technology-driven E-commerce environment. If you are ready to take your career to the next level, we encourage you to apply and become part of our international success story.

Apply Now: Submit your CV in English to HRPV Recruitment Team.