HRPV’s partner is recruiting for the position of Customer Service in the Travel Technology industry to ensure seamless service and experiences for both customers and partners.
A. Duties & Responsibilities:
-
Answer questions about bookings, flights, hotels, and extras via call, email, and chat.
-
Solve issues quickly and escalate when needed.
-
Keep detailed notes in our CRM system.
-
Work with internal teams (like operations or tech) to fix problems.
-
Ask for feedback to help improve our service.
B. Job requirements:
- College/University graduate
- Proficiency in English (speaking, listening, writing, and reading) – 100% English work environment
- Willingness to work rotating shifts
C. Benefits and additional information
- Total Income: 10,000,000 – 12,000,000 VND/month + 13th-month salary bonus
- Base Salary: 7,500,000 VND/month
- Meal Allowance: 500,000 VND/month
- Night Shift Allowance: 30% of base salary
- Complexity Allowance: 1,000,000 VND/month (after probation)
- Monthly KPI Incentive: 900,000 – 1,200,000 VND/month
- 100% salary during 2-month probation
- Other benefits: Insurance, 24/7 accident coverage, 14 days of annual leave, annual health check-up…
- Working time: 5 days/week (rotating shifts day and night)
