Our partner is hiring a Customer Service for Banking Industry to assist guests and partners with cancellations, complaints, and inquiries via calls, email, chat, and messaging—ensuring exceptional service and a smooth experience.
A. Duties & Responsibilities:
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Handle customer complaints and resolve issues promptly and accurately.
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Escalate significant cases to the Team Lead or Management when necessary.
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Provide accurate information on products, services, and follow-up procedures.
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Ensure top-quality customer service and effective complaint resolution to maintain a professional image.
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Monitor and follow through on customer feedback until resolution.
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Perform additional tasks as assigned by supervisors.
B. Job requirements:
- College/University graduate
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Previous experience in customer service and the ability to work under pressure
- Proficiency in English (speaking, listening, writing, and reading) – 100% English work environment
- Clean credit record
- Available to work rotating shifts (dayshifts only), 6 days/week
C. Benefits and additional information
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Average total income: 10,000,000 – 12,000,000 VND/month
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Base salary: 8,000,000 VND/month
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Meal allowance: 500,000 VND/month
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Channel allowance (voice support): 1,000,000 VND/month
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KPI bonus: 900,000 – 1,200,000 VND/month
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Full salary paid during probation (2 months)
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Additional benefits:
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Company-provided social insurance and health insurance
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24/7 accident insurance coverage
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14 days of annual leave
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Year-end bonus (13th-month salary)
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Annual health check-ups
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Modern, professional, international work environment
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